ku7's Privacy Policy

This privacy policy has been prepared on behalf of the ku7 platform ("we", "us", "ku7"). This document describes how we collect, use, disclose, and protect the personal information of registered and unregistered users ("you", "user") on our website ku7.cam.

By using this site or creating an account, you consent to the terms of this privacy policy. If you do not agree with any terms of this policy, please refrain from using our services.

We collect various types of information to ensure a secure and seamless experience on the ku7 platform. These are described in detail below:

1.1 Information Provided at Registration

The information you provide when creating an account includes:

• Full name
• Date of birth (for age verification — only users aged 21 and above may register)
• Email address
• Mobile number
• Preferred payment method details (bKash, Nagad, Rocket, Upay or partial bank account number)
• Password (stored in encrypted form)

1.2 Automatically Collected Information

When you use our platform, our system automatically collects certain technical information:

• IP address
• Browser type and version
• Operating system information
• Your device identifier (device ID)
• Which pages you visited and how much time you spent on them
• Referrer URL (where you came from before reaching our site)
• Information obtained from cookies and similar tracking technologies

1.3 Financial Transaction Information

Transaction-related information required during deposits and withdrawals is collected. Complete payment card or bank account details are not stored on our servers — processing is handled through secure third-party gateways.

1.4 Gaming and Betting Activity Information

To ensure fair play and responsible gaming, we retain your gaming history, betting patterns, and records of wins and losses.

The collected information is used for the following purposes:

• Account management: Verifying your registration, keeping your account active, and confirming your identity.
• Service delivery: Facilitating gaming, betting, and financial transactions.
• Age verification: Ensuring that only individuals aged 21 or above are using the platform.
• Security and fraud prevention: Detecting and preventing unauthorized access, money laundering, or fraudulent activity.
• Customer support: Quickly resolving your issues and complaints.
• Promotional communications: Sending bonus offers and tournament information with your consent (you may unsubscribe at any time).
• Legal compliance: Adhering to applicable laws, regulations, and regulatory authority directives.
• Platform improvement: Analyzing user experience to improve service quality.
• Responsible gaming: Identifying signs of gambling addiction and providing the necessary support.

We generally do not disclose your personal information to third parties. However, information may be shared in the specific circumstances listed below:

3.1 Service Provider Partners

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, and bank payment gateways), IT infrastructure, cybersecurity, and fraud prevention. These partners are given access only to the information needed to deliver the contracted services and are legally bound to maintain confidentiality.

3.2 Legal Obligations

We may be required to disclose information to comply with court orders, government directives, or applicable legal requirements. In such cases, only the specifically requested information will be disclosed.

3.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new operating party. You will be notified in advance in such cases.

3.4 Game Providers

Necessary gaming session data may be shared with Pragmatic Play, JILI, PG Soft, Spribe, and other game providers, but solely for the purpose of maintaining smooth gaming services.

The ku7 platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that improve your browsing experience.

4.1 Types of Cookies

• Essential cookies: These are necessary for maintaining login sessions and ensuring the platform's core functionality.
• Performance cookies: These analyze which pages are most visited and where errors occur.
• Functional cookies: These remember your preferences (language, theme).
• Analytics cookies: These are used to understand platform performance and user behavior.

4.2 Managing Cookies

You can disable cookies at any time by changing your browser settings. Keep in mind, however, that disabling essential cookies will prevent some important features of the platform from working properly.

ku7 follows industry-standard security technologies and processes to protect your personal information. Our key security measures are:

• SSL/TLS encryption: All communication between your browser and our servers is encrypted.
• Password hashing: Your password is never stored directly — only an encrypted hash is kept.
• Two-factor verification: An additional verification process is triggered during suspicious logins.
• Regular security reviews: Our systems undergo regular security testing.
• Access controls: Only authorized staff may access user information.
• Data backups: Regular backups are taken to reduce the risk of data loss.

You have the following rights regarding your personal information:

6.1 Right to Access Information

You may contact us at any time to find out what information we hold about you. We will provide the information within a reasonable time after verifying your identity.

6.2 Right to Correct Information

If any of your information is incorrect, you can correct it through your account settings or with the help of our support team.

6.3 Right to Close Your Account

You may request to close your account at any time. Even after closure, certain information may be retained for a specified period to fulfill legal obligations.

6.4 Right to Opt Out of Promotional Communications

You may unsubscribe from promotional emails and messages at any time. However, essential notifications related to your account and transactions cannot be turned off.

6.5 Request to Delete Information

In certain circumstances you may request the deletion of your personal information. However, we may be required to retain some information for legal, regulatory, or fraud-prevention reasons.

We retain your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• Active accounts: All relevant information is retained for as long as your account remains active.
• Closed accounts: After an account is closed, financial and identity-related information is generally retained for a number of years, as determined by applicable laws and regulations.
• Dispute resolution: Relevant information will be retained until any dispute or legal claim is resolved.
• Logs and analytics data: Automatically collected technical logs are generally retained for a shorter period.

The ku7 platform is intended only for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21. An age verification process is completed at the time of registration.

If we become aware that a minor is using our platform, we will immediately close that account and delete the collected information.

If parents or guardians believe their child is using our site, please contact us at [email protected].

We may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will change accordingly.

For significant changes, we will notify registered users by email. Continued use of our platform after any update will be taken as your consent to the revised policy.

We recommend that you visit this page regularly and keep yourself informed of any changes.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live chat: Use our 24/7 Bengali live chat support

Our support team is available in Bengali 24 hours a day, 7 days a week. Privacy-related complaints are handled on a priority basis.

This privacy policy is an integral part of the ku7 platform's terms and conditions. To read other legal documents related to this policy, see the Terms and Conditions and Responsible Gaming pages.