ku7 Terms and Conditions
This document sets out all the terms and rules that apply to using the ku7 platform. Please read it carefully in full before using the site.
Introduction and Acceptance
Welcome to ku7 casino and betting platform (referred to below as "ku7" or "the platform"). These terms and conditions ("Terms") apply to the use of the ku7 website, mobile site and all related services. By visiting the ku7 website, registering an account or using any service, you automatically agree to these Terms.
If you do not agree with any part of these Terms, please refrain from using the platform. These Terms form a legally binding agreement between ku7 and you (the user).
Age Restriction
You must be 21 (twenty-one) years of age or older to participate on the ku7 platform. Gambling by minors is strictly prohibited. You may be asked to verify your age at the time of registration.
Jurisdiction
You acknowledge that participating in online gaming and betting activities is legal and permitted under the laws and regulations of your jurisdiction. It is entirely your own responsibility to ensure legal compliance.
Account Registration and Management
2.1 Registration Terms
To open an account with ku7 you must provide accurate and complete information. Each person may open only one account. Creating multiple accounts is strictly prohibited and may result in all accounts being closed and all balances being forfeited.
2.2 Accuracy of Information
All information provided in your account — name, date of birth, mobile number, payment method details — must be true and up to date. ku7 reserves the right to suspend an account if false or misleading information is provided.
2.3 Password and Security
You are responsible for the security of your own account. Please follow the guidelines below:
- Use a strong password and change it regularly.
- Do not share your login details (username and password) with anyone.
- If you suspect unauthorised access to your account, notify the ku7 support team immediately.
- Placing bets or managing an account on behalf of another person is prohibited.
2.4 KYC Verification
ku7 may request documents to verify your identity at any time. You may be required to submit a copy of your National Identity Card (NID), passport or other government-issued ID. Withdrawals may be delayed if verification has not been completed.
Financial Transactions and Payment Policy
ku7 supports transactions via widely used mobile banking and bank transfer methods in Bangladesh. All transactions are carried out in Bangladeshi Taka (BDT / ৳).
| Transaction Type | Minimum Amount | Method | Processing Time |
|---|---|---|---|
| Deposit | ৳300 | bKash, Nagad, Rocket, Upay, Bank Transfer | Instant |
| Withdrawal | ৳500 | bKash, Nagad, Rocket, Upay, Bank Transfer | 30 minutes – 3 hours |
3.1 Deposit Terms
The following rules apply to deposits:
- The minimum deposit amount for each method is ৳300.
- Deposits must be made only from a payment account registered in your own name.
- Deposits made through a third party are not accepted and such transactions may be cancelled.
- If a transaction fails, please contact the ku7 support team.
3.2 Withdrawal Terms
The following rules apply to withdrawals:
- The minimum withdrawal amount is ৳500.
- Withdrawal processing is generally completed within 30 minutes to 3 hours.
- Large withdrawals may be delayed if KYC verification has not been completed.
- Winnings from bonuses cannot be withdrawn until the wagering requirements have been met.
- In the case of unusual or suspicious transactions, ku7 may temporarily hold a withdrawal pending investigation.
Bonus and Promotion Policy
ku7 offers various types of bonuses and promotional offers. Each bonus has its own terms and conditions which should be read carefully. The general bonus policy is described below.
Welcome Bonus
New members will receive a 200% bonus on their first deposit, up to a maximum of ৳5,000. The wagering requirement for this bonus is 15 times (15x), meaning you must wager 15 times the bonus amount before making a withdrawal.
VIP Cashback
There are four VIP levels from Bronze to Platinum. Bronze: up to 0.2% weekly cashback; Silver: up to 0.4%; Gold: up to 0.6%; Platinum: up to 0.8% weekly cashback. Cashback is credited to accounts every Monday.
4.1 General Bonus Terms
- Each bonus may be claimed once only, unless stated otherwise.
- If bonus abuse or fraudulent activity is suspected, the bonus and any associated winnings may be cancelled.
- Claiming the same bonus across multiple accounts will result in all accounts being closed.
- Bonuses are generally valid for 30 days — if the wagering requirement is not met within the validity period, the bonus will be cancelled.
- ku7 reserves the right to modify, suspend or cancel any bonus offer at any time.
- In the event of a dispute relating to a bonus, ku7's decision will be considered final.
Gaming and Betting Policy
ku7 offers games across slots, live casino, sports betting (including cricket, football, volleyball and kabaddi), fishing games and many more categories. Please read the rules of each game before playing.
5.1 Fair Play Policy
- ku7 is committed to ensuring fair play as a safe and reliable platform.
- Playing games using bots, automated software or any other form of manipulation is strictly prohibited.
- Collusion (cheating by coordinating with other players) is prohibited.
- If any form of fraudulent activity is detected, the account will be closed immediately.
5.2 System Errors and Cancelled Games
If a game remains incomplete due to a technical error or loss of connection, ku7 reserves the right to cancel that game and refund the wagered amount. Winnings displayed abnormally as a result of a system error will not be considered valid.
5.3 Sports Betting
- Betting odds may change at any time. Changes to odds after a bet has been confirmed do not take effect.
- If a match is cancelled, the wagered amount will be refunded.
- Betting is available on all international cricket, football and other sports including BPL, IPL, T20 and ICC tournaments.
- Attempting to gain an unfair advantage through match fixing or unethical means is a punishable offence.
Prohibited Activities
The following activities are strictly prohibited on the ku7 platform. If such activities are detected, the account will be closed immediately and legal action may be taken if necessary.
Money Laundering
Attempting to legitimise funds obtained from any illegal source through the platform.
Identity Fraud
Opening or operating an account using another person's identity.
System Hacking
Attempting to modify the platform's software or algorithms without authorisation.
Multiple Accounts
Creating multiple accounts under the same person's name to take advantage of bonuses.
Third-Party Transactions
Making deposits or withdrawals using another person's payment account.
Abuse
Dishonestly exploiting bonuses, promotions or referral programmes to gain an unfair advantage.
Responsible Gaming
ku7 is deeply committed to responsible gaming. We believe that gambling is a form of entertainment, not a solution to personal or financial problems.
ku7 provides the following tools for your protection:
- Self-Exclusion: The option to exclude yourself from the platform for a set period of time.
- Deposit Limits: Setting a maximum daily, weekly or monthly deposit amount.
- Betting Limits: Controlling the maximum amount wagered within a set period.
- Reality Check: Notifications about the length of a gaming session at set intervals.
For more information, visit our Responsible Gaming page. If you experience any gambling-related problems, please contact our 24/7 live chat support team.
Privacy and Data Protection
ku7 places the highest importance on the security of your personal information. We use SSL encryption and modern security technology to keep your data safe.
Data Collection
We collect only the necessary information — name, contact details, payment details and gaming activity. Your personal information is not sold to third parties.
Use of Data
The information collected is used solely for account management, transaction processing, providing customer support and meeting applicable legal obligations.
For more details on privacy, please read our Privacy Policy page.
Account Closure and Termination
9.1 Voluntary Closure
You may request to close your account at any time. To make a request, please contact our 24/7 live chat support. All pending withdrawals will be processed before the account is closed, and any remaining balance (provided bonus conditions have been met) will be returned.
9.2 Closure by ku7
ku7 reserves the right to temporarily or permanently close your account for any of the following reasons:
- Violation of these Terms.
- Fraudulent or unethical activity.
- Failure to complete KYC verification or provision of false information.
- Suspicion of money laundering.
- Compliance with legal or regulatory requirements.
Limitation of Liability
The ku7 platform is provided on an as-is basis. ku7 is not liable for the following:
- Loss caused by loss of internet connection or technical issues.
- A game session being interrupted due to a problem with your device.
- Technical errors by third-party game providers (Pragmatic Play, Spribe, PG Soft, JILI, Evolution Gaming, Microgaming, etc.).
- Unforeseen circumstances or force majeure events (natural disasters, cyber attacks, etc.).
- Financial losses arising from gaming activity — gambling always carries risk.
Dispute Resolution Process
For any dispute or complaint, please follow the steps below:
Step 1: Notify the Support Team
First, submit your complaint through our 24/7 live chat or by email at ([email protected]). We will do our best to resolve the issue as quickly as possible.
Step 2: Formal Complaint
If the issue is not resolved through live chat, send a detailed complaint by email. We will try to provide a written response within 72 hours.
Step 3: Final Decision
A final decision will be communicated after review by ku7 management. ku7's decision is final and binding in all matters.
Changes to Terms & Conditions and General Provisions
12.1 Right to Modify
ku7 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will display a notice on the platform. Continued use of the platform after any changes constitutes acceptance of the new terms.
12.2 Severability
If any part of these terms and conditions is found to be unlawful or unenforceable, that part will be excluded and the remaining terms will remain in full effect.
12.3 Entire Agreement
These terms and conditions, the privacy policy, and the responsible gaming policy together form the entire agreement between ku7 and you. For any queries, contact us at: [email protected] or use our 24/7 live chat support.